We want you to be thrilled with your purchase from our Mercantile Shop. We're proud that we have been in business for a decade without a single customer return request. If you aren't happy with your experience, we will do all that we can to make it right. Please contact us if you have any questions or concerns about placing an order or an order that you have received.
We do our best to present each item in our shop completely with accurate and precise descriptions of the size, style, shape, and use of each item. Every item is photographed individually so that you can be confident that the item you select will be exactly what you expect. We have our fingers crossed that you'll agree that they are even more beautiful in person!
All of the Handmade at the Farmhouse items are indeed made right here at our farmhouse. Because they are handmade, each one is unique. We believe that the handmade items we make at the farmhouse are imperfect in the most beautiful way. No handmade item is perfect, but each one of them can be beautiful.
We do understand that life can throw us all a curveball, so we do accept requests for order cancellation for in stock items that have not yet shipped. If you need to request cancellation or modification to an order you have placed, please send us a message and we will do our very best to accommodate your request.
We ship our orders via US Mail or Priority Mail. Every shipment will include a tracking number which will be sent to you when your order ships from the farmhouse. You can use your tracking number to follow the progress of your order on the journey to you. Need an item sent via expedited shipping? We're happy to discuss the options for overnight or two day shipping on in stock items if you send us a message.
All shipped sales are final. Orders will be shipped to the shipping address provided when placing your order. If you are having a gift sent directly to someone, we would be happy to include a handwritten card from you to them. You can add the gift note and any special instructions as a note when placing your order.
We do accept custom orders. Please don't hesitate to send us a message if you would like to work together to create something completely original for you. We love a challenge and creating something new for the very first time!
We're here to help you decide which item is right for your home and the utility you have in mind. We are happy to provide you with information about the products we make, the materials we use, and any other questions you have. Please don't hesitate to send us a message so that we can have a conversation.
We hope that we'll be sending something fabulous from our farmhouse to your house soon!